Shipping policy

Last updated: 5 October 2026

Processing

Orders are processed within 1–2 business days (Monday–Friday, excluding US public holidays). You get a confirmation email with tracking as soon as your order ships. If it has not arrived within 48 hours of dispatch, check your spam folder, then email us.

Rates and delivery times

Destination	Delivery time after dispatch	Cost
United States	3–5 business days	$5.00 — free on orders over $50
United Kingdom	5–7 business days	Calculated at checkout

Free shipping applies to the order subtotal after discounts and before tax. Delivery times are estimates, not guarantees — carrier delays and weather are outside our control.

Addresses

We ship to the address exactly as entered at checkout, so please check it carefully. If you spot a mistake, email us within one hour of ordering and we will correct it if the order has not shipped. Parcels returned to us as undeliverable are refunded less shipping.

Shipping protection

You can add shipping protection ($4.00) at checkout. If a protected order is lost, stolen or damaged in transit, we replace it free of charge. Email us with your order number (and photos, if damaged).

Lost or delayed parcels

If tracking has not updated for 7 business days, email us and we will open a case with the carrier. If tracking shows delivered but nothing arrived, check with neighbors and your household first, then contact us within 21 days of dispatch.

Damaged in transit

Photograph the parcel and contents before throwing anything away and email us within 14 days of delivery. We replace it and cover the postage.

Contact: hello@vestacarry.com — one business day, answered by a person.