Refund policy

Last updated: 5 October 2026

30-day returns

You have 30 days from the day your order arrives to return it — for any reason, including simply deciding the design is not for you. An illustrated case is a personal choice, and we would rather you love the one you keep.

How to return

1. Email hello@vestacarry.com with your order number and the item(s) you want to return.
2. We reply within one business day with return instructions.
3. Send the item back unused, in its original packaging.

Please do not send items back without contacting us first — returns we cannot match to an order may be delayed.

Refunds

Once your return arrives we inspect it and refund the original payment method within 5 business days. Your bank may take a further 5–10 business days to show it. Original shipping charges are refunded only if the item was faulty or we sent the wrong one. Return shipping is paid by you unless the item was faulty or wrong.

Damaged, faulty or wrong items

Email us within 14 days of delivery with your order number and a photo. We replace or refund it in full, including shipping, and cover the return postage.

Shipping protection

Shipping protection is optional and non-refundable once your order has shipped. It covers loss, theft or damage in transit — see our Shipping Policy.

Exceptions

• Gift cards are non-refundable.
• Free gifts and promotional items have no cash value.
• We may decline claims where there is clear evidence of abuse, such as repeated claims across multiple orders or accounts.

Returns address

Only send items back if we have asked you to:
AugmentusVentures LLC — VESTA Carry Returns
522 West Riverside Avenue
Spokane, WA 99201
United States

Contact: hello@vestacarry.com — a person answers within one business day.